How To Fix Avast Security Pro Cannot Connect To Service On Mac

Installation and Setup

What if installation fails?

We recommend you try to install Avast SecureLine VPN using the verbal steps in the following article:

Installing Avast SecureLine VPN
Installing Avast SecureLine VPN
Installing Avast SecureLine VPN
Installing Avast SecureLine VPN

If the issue persists, contact Avast Support.

What if activation is unsuccessful?

Ensure that your subscription is valid for Avast SecureLine VPN. You lot cannot utilise an Avast Premium Security subscription to actuate Avast SecureLine VPN.

Ensure that your subscription is valid for Avast SecureLine VPN. You lot cannot use an Avast Mobile Security Premium subscription to activate Avast SecureLine VPN.

We recommend you endeavor to activate Avast SecureLine VPN using the exact steps in the following article:

Activating an Avast SecureLine VPN subscription
Activating an Avast SecureLine VPN subscription
Activating an Avast SecureLine VPN subscription
Activating an Avast SecureLine VPN subscription

If activation is unsuccessful, refer to the following article for boosted troubleshooting steps:

Troubleshooting activation issues in Avast products

If the consequence persists, contact Avast Support.

What if I see an error message during setup?

For information about the possible error messages that may appear during initial setup of Avast applications, refer to the following article:

Troubleshooting common activation error messages

How can I uninstall Avast SecureLine VPN?

For detailed uninstallation instructions, refer to the post-obit article:

Uninstalling Avast SecureLine VPN
Uninstalling Avast SecureLine VPN
Uninstalling Avast SecureLine VPN
Uninstalling Avast SecureLine VPN

Fault Messages

Why am I getting the fault, "Maximum connections reached"?

This fault occurs when too many devices try connecting to the Avast SecureLine VPN servers using the same subscription. We recommend ensuring that Avast SecureLine VPN is non activated or connected on any unused devices.

If y'all doubtable that your subscription is beingness used without your permission, contact Avast Support.

Y'all tin cheque the maximum number of devices for your subscription in the order confirmation email you received after purchase, or in your Avast Account.

If you are already using your subscription on the maximum number of devices, y'all need to deactivate your subscription on an existing device before activating information technology on a new device. For instructions, refer to the following article:

Transferring an Avast subscription to another device

Why am I getting the error, "Nosotros've got something"?

This error occurs if Avast SecureLine VPN fails to connect, and displays a 6-digit code, or multiple 6-digit codes. To troubleshoot this issue, refer to the post-obit commodity:

Troubleshooting the "We've got something" error in Avast SecureLine VPN for Mac

Why did I receive the error bulletin "SecureLine has encountered a technical result"?

If the Avast SecureLine VPN screen is blank apart from the error message SecureLine has encountered a technical effect, try the following solutions:

Restart your PC and try connecting to Avast SecureLine VPN over again.
Try to uninstall and reinstall Avast SecureLine VPN. For detailed instructions, refer to the following articles:
- Uninstalling Avast SecureLine VPN
- Installing Avast SecureLine VPN

Why am I getting the error, "Your Avast SecureLine VPN is over"?

This message appears if your Avast SecureLine VPN subscription has expired. To larn more well-nigh the options that are available after your Avast subscription expires, refer to the following article:

Managing your expired Avast subscription
Managing your expired Avast subscription

Why am I getting the error, "Pitiful, the SecureLine VPN server has refused your license file"?

This error commonly occurs when your account has been temporarily suspended for violating the terms of our End User License Agreement. To reactivate your account, contact Avast Back up.

Connexion problems

What should I practice if Avast SecureLine VPN is unable to establish or maintain a connexion?

If Avast SecureLine VPN is unable to establish or maintain a connectedness, effort the post-obit troubleshooting tips:

Check that your cyberspace connection works when Avast SecureLine VPN is disconnected. If your internet connection isn't working, check your network configuration.
Select a different Avast server location.
Disconnect other VPN services that may be running on your PC. If yous are connected to another VPN, it is probable that Avast SecureLine VPN won't work properly.
Restart your PC and endeavour connecting to Avast SecureLine VPN again.
Check the configuration of your firewall. Firewall configurations vary according to the vendor/manufacturer. Consult the related documentation for information about running a VPN.
Ostend that your subscription is agile. Open Avast SecureLine VPN, and become to ☰ Menu ▸ My subscriptions ▸ Subscriptions on this PC. Ensure Active appears adjacent to Avast SecureLine VPN.

If Avast SecureLine VPN is nevertheless unable to establish or maintain a connection, try to uninstall and reinstall the application. For detailed instructions, refer to the following articles:

Uninstalling Avast SecureLine VPN
Installing Avast SecureLine VPN

Bank check that your internet connection works when Avast SecureLine VPN is disconnected. If your net connection isn't working, check your network configuration.
Select a different Avast server location.
Disconnect other VPN services that may be running on your Mac. If yous are connected to another VPN, information technology is likely that Avast SecureLine VPN won't work properly.
Restart your Mac and try connecting to Avast SecureLine VPN once again.
Some routers accept the option to enable or disable IPsec, sometimes displayed as VPN passthrough. For Avast SecureLine VPN to connect and function properly, ensure that IPsec or VPN passthrough is enabled.
Check the configuration of your firewall. Consult your firewall vendor to cheque that UDP port 500 and UDP port 4500 are open on your firewall.
Ostend that your subscription is active. Open Avast SecureLine VPN, and become to ☰ Menu ▸ Subscription. Ensure Your subscription is active appears at the top of the screen.

If Avast SecureLine VPN is still unable to plant or maintain a connexion, try to uninstall and reinstall the application. For detailed instructions, refer to the following articles:

Uninstalling Avast SecureLine VPN
Installing Avast SecureLine VPN

If Avast SecureLine VPN is however unable to establish or maintain a connection, the problem may exist caused by the network policies of the Wi-Fi or cellular network you lot are continued to.

If Avast SecureLine VPN is still unable to plant or maintain a connection, the problem may exist caused by the network policies of the Wi-Fi or cellular network you lot are continued to.

Why can't I access my email when Avast SecureLine VPN is connected?

When Avast SecureLine VPN is connected, yous may experience bug sending emails from an email client, such as Microsoft Outlook, Mozilla Thunderbird, or Apple Mail (Mac). For more information, refer to the post-obit article:

Troubleshooting for sending emails when continued via Avast SecureLine VPN

Avast SecureLine VPN does non bear upon sending emails from spider web-based email accounts accessed via a web browser.

Why can't I browse the internet when I connect to Avast SecureLine VPN?

If you tin't browse the net while connected to Avast SecureLine VPN, try the post-obit solutions:

Check the betoken strength of your Wi-Fi. Some hotels or hotspots have weak Wi-Fi signals.
Verify that you take accepted the Terms and Weather of the Wi-Fi hotspot provider. To do so, open your browser and, if prompted, accept the terms of the provider to connect.
Try using a different browser.
Ensure that your DNS resolver is working properly (in Windows 8 or afterwards). To do so, disable the smart multi-homed name resolution service by following instructions in the following article:
- Preventing DNS leaks in Avast SecureLine VPN

Why exercise certain websites claim that I'k connected to a dissimilar metropolis than the city I selected as my VPN location?

Websites often attempt to identify the location of their visitors from their IP address, a process called IP geolocation. IP geolocation uses a database that pairs together IP address ranges and geographical data. The information in this database tin can exist inaccurate for several reasons:

Avast does its best to provide accurate information to the IP geolocation databases, simply the database providers may take extra time to update the location.
The website may be using an outdated version of the geolocation database.
Some major websites (Google, for example) maintain their own databases based on what user traffic came from the IP accost in the by.
In certain locations nosotros hire dedicated servers, and the IP geolocation databases are updated past the server provider on Avast'south behalf. Because Avast is a Czech visitor, these providers may bespeak the location equally Czech republic. When this occurs, nosotros work with the providers to update the information with the correct locations of our servers.

Why is my net connection slower when I connect to Avast SecureLine VPN?

Yous may experience a slower internet connection when using Avast SecureLine VPN. This is because a VPN encrypts traffic and information before sending it to a server. Depending on the distance and capacity of the server, this procedure may crusade a slightly slower, just safer, cyberspace connectedness.

Why practise Gmail and Live Mail send me suspicious activity alerts when I'm continued to Avast SecureLine VPN?

When yous connect to the cyberspace and apply Avast SecureLine VPN with a different location, Gmail and Live Mail may find this change. You may receive an electronic mail reporting suspicious activity, and exist asked to change your password if you recollect someone in a different location has accessed your email.

General

What can I do if I retrieve that my location is non properly hidden?

If you suspect that your location is not properly subconscious, or if a website reports that your location is incorrect, refer to the following commodity for detailed troubleshooting steps:

Checking your real location is subconscious

How can I preclude WebRTC leaks on my browser?

In almost web browsers, Web Real-Fourth dimension Communication (WebRTC) leaks can cause your IP accost to exist visible, even when yous are connected to Avast SecureLine VPN. You tin can foreclose WebRTC leaks by blocking or disabling WebRTC.

For information well-nigh preventing WebRTC leaks, refer to the following article:

Preventing WebRTC leaks

How tin can I prevent DNS leaks?

Domain Proper noun System (DNS) leaks can sometimes notwithstanding occur even when y'all are using Avast SecureLine VPN. For information about how to prevent DNS leaks, refer to the following article:

Preventing DNS leaks in Avast SecureLine VPN

How do I ship a bulletin to Avast Back up?

If you experience bug with Avast SecureLine VPN, you tin send a message to Avast Support using the contact class linked below:

Request help from Avast

If you lot experience issues with Avast SecureLine VPN, we recommend sending a message directly from the Avast SecureLine VPN app to ensure that our representatives receive device logs to aid resolve the issue as quickly and finer as possible. To ship a bulletin to Avast Support, follow the steps below:

Open Avast SecureLine VPN and go to Settings (the gear icon) ▸ Help.
Tap Contact support.
Enter the required information into the text boxes and tap Send.

If you experience issues with Avast SecureLine VPN, we recommend sending a message direct from the Avast SecureLine VPN app to ensure that our representatives receive device logs to help resolve the issue as speedily and effectively as possible. To send a message to Avast Support, follow the steps beneath:

Open up Avast SecureLine VPN and become to Settings (the gear icon) ▸ Help.
Tap Contact support.
Enter the required information into the text boxes and tap Send.

Where can I find Avast SecureLine VPN log files?

For troubleshooting purposes, Avast Support representatives may ask you lot to provide Avast SecureLine VPN log files. To notice the log files, press the Win key and Eastward key simultaneously on your keyboard to open File Explorer, then get to one of the locations beneath:

C:\ProgramData\AVAST Software\SecureLine\log
C:\ProgramData\AVAST Software\Avast\log

Look for the vpn_engine.log file. If you are using an older version of Avast Antivirus, the file could be named SecureLine.log.

How tin I generate a support parcel?

If you study a technical issue related to Avast SecureLine VPN, our back up representatives may ask you to create a support packet. For instructions, refer to the following article:

Generating a support package in Avast SecureLine VPN for Mac

How exercise I check which version of Avast SecureLine VPN I have?

For troubleshooting purposes, Avast Support representatives may inquire you lot to provide your application version number.

To verify which version of Avast SecureLine VPN you are using:

Open Avast SecureLine VPN and go to ☰ Menu ▸ Virtually.
The application version number is listed nether Software version.

Open up Avast SecureLine VPN and become to Settings (the gear icon) ▸ About.
The app version number is listed nether Current version.

Source: https://support.avast.com/en-id/article/Troubleshoot-SecureLine-VPN/

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